Shipping and Returns

Shipping

Skyris Studio currently offer shipping only to Australia, We are looking to add international shipping in the near future.
We do offer free Australia shipping and this is inclusive in our sale price.

Framed prints are received usually within two weeks and unframed prints within 1 week.

In order to save you money on freight and handling, all our products are made to order and sent directly from our framers to your door. Skyris Studio does not carry any stock.

Returns, Refunds and Exchanges policy

As we custom frame our prints on an order by order basis, Skyris Studio cannot offer returns or refunds on goods you have purchased based solely on a change of mind / wrong ordered frame size or colour. While Skyris Studio aims to provide you with as much information as possible about the products offered for sale on this website in order to assist you with making the best possible purchase decision, you acknowledge that, subject to the Refunds and Returns Policy and to the Cancellation of Order Procedure contained in these Terms and Conditions, all purchases of goods from this website are final.
We do our best to match the colours of our frames, mats and other products on our site to their real life counterparts. Whilst we use calibrated devices and monitors, not all home devices and computers will be calibrated to the correct colours. Thus we cannot be held responsible for minor variations in colours when compared to your device. If there are major variations or issues please send through a picture and we'll assess it in further detail.

Damaged and missing items

If you detect a manufacturers fault with your item you must notify us within 7 days. You will be offered a replacement item of the same print only. Faults not reported within 7 days are not eligible for a refund. please take a photo of the damage and email through to info@skyris.com.au

Skyris Studio will not be held liable for any items that go missing in the mail or that are received by the customer damaged or no longer in original condition. In this event it is the responsibility of the consumer to deal with the appropriate carrier (AusPost or Courier) to follow up and/or claim compensation. If you see that the item has been delivered damaged please notify the delivery person/s at delivery and send through photos so we can assist with you receiving compensation & organising a new print.
If you have any questions or concerns regarding our refund & exchange policy, please email info@skyris.com.au and we will happily assist.